PMET Programme

Effective Communication

Practicum Session on “Communicating Effectively” for business and social engagements

Communication effectiveness hinges on the art of excellent expression of thought, views and opinions through both physical as well as psychological means. This workshop presents the use of various

proven communication techniques such as ‘Transactional Analysis’, ‘Neurolinguistic Programming’ and other ‘bridging techniques’ that ride on the applied psychology of communications through effective rapport-building, feedback, logical and verbal style patterns, deflection and diffusion and the metaphorical elements that make our communication efforts more persuasive and influencing.

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Customer Relationship Skills

Dr Oh illustrating a point on how to build customer relationships with a course participant in SuZhou, China

Image building through professional customer interactions could be the first step towards customer building and retention. Our experts will provide practical tips on techniques and

approaches to :

Interpersonal Communication Skills
Emotional Intelligence

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Effective Business Writing

Practicum Session on “Communicating Effectively” for business and social engagements

This course is specially designed to cover areas such as the understanding and appropriate use of the basic rules of English grammar, language foundation skills, sentence construction and

expression, phrases of essential business correspondence, as well as basic business vocabulary for correspondences. Errors in written English will also be discussed on the basis of layout, format of letters, memos, minutes and reports.

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Creative Problem Solving

Participants engaged on a workshop activity on creative problem solving

We assist participants in harnessing their potentials in problem analysis and thinking ‘outside-the-box’ solutions so that they can apply creativity in generating innovative ideas. They will

acquire problem solving techniques and creative thinking skills.

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Leadership in Managers

High Performance Team Building Program for IMC

This program provides the tools and techniques to develop high impact managers with Transformational Leadership traits and behavior to influence a dynamic team. It focuses on

the changing faces of organizational processes and the forms of leadership required at each phase of change.

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Conversational English

Participants engaged on a workshop exercise on “Conversational English”

Communicating effectively is the key to business success. Our experts will provide guidance on speaking and listening skills, pronunciation, vocabulary, use of grammar, business courtesies, the tone of

voice as well as the other non-verbal cues. The process of communication and their problems will also be discussed. The program also addresses specifically, the issues of English, Pidgin English, as well as Singlish. Participants will be guided through hands-on exercise and practical case studies.

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Sales and Service Excellence Skills

Dr Oh sharing tips on how to achieve excellence in Sales and Service Performance

Crafting effective marketing and sales strategies provide greater opportunities for business success. This workshop focuses on the practical application of sales and marketing tools and techniques

to boost sales and drive service performance. Issues covered includes strategic market analysis, product differentiation techniques, customer rapport building, competitive advantage strategies, and so on.

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Effective Public Speaking and Presentation Skills

Presentation by participants on the applications of effective public speaking for success

Present with confidence and power! This important art of communication will enable the participant to use a combination of skills and techniques to arouse a stimulating presentation for

sales, boardroom presentations, mass presentations, upfront delivery and so on. The participatory and interactive sessions examine preparation, body language, vocal delivery and rapport building techniques to keep your audience captivated and persuaded.

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Personal Effectiveness – Beyond 7 Habits or the 8th!

WA Associate Trainer conducting a workshop on achieving “Personal Effectiveness”

Being effective is more important than being efficient. The total effectiveness program is aimed at enabling participants to become aware of their own strengths and limitations and how they could set

personal goals and motivate themselves towards achieving them. They also learn how to communicate, provide feedback, resolve conflicts and utilise teamwork to achieve synergy. Our focus is on the goal setting process, quality and productivity paradigm, positive thinking, seeking continuous improvement as well as personal leadership.

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Enhancing your Coaching and Counseling Skills

Dr Oh conducting a group coaching workshop on Performance Execllence

Coaching is almost an inevitable part of executive work. This course equips participants with the necessary skills to coach more effectively in their respective settings. Where organizations today are

thriving on chaos with the ‘downsizing’ syndrome and more intensive workloads, effective performance coaching and counseling will be a necessary skill for supervisors.

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Effective Negotiation Skills for Managers

Participants engaged over a practicum on “How to negotiating effectively”

Managers will be required to negotiate on deals affecting the business from time to time. Mastering the art of effective negotiation beyond the psychological perspective is essential.

This workshop is designed to impart knowledge and skills to the participants to help them apply legal techniques, communication techniques and interpersonal techniques within a psychoanalysis framework to enhance their skills in negotiation.

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